Customer service is inefficient. To pick up the car, you have to send a screenshot of the order to an email, and it has to be in PDF format. The car had three-quarters of a tank, but after driving just 2 kilometers, it dropped one bar. The customer service guy never smiled and seemed very impatient. It was a terrible experience.

Everything is good but please allow me to correct the English in your question. “exceed” should be used following “Did”. Counter “staff” not “stuff”.

No problem at all. But Price Drop did not come into effect at all.

Easy to find the counter as it located in terminal. Speedy pick up and drop off process, less than 10 minutes. Book for honda city but upgraded to new Honda civic without additional charge. Car condition is new but abit dusty inside, overall good performance.

Staffs are very accommodating and English language is easy to understand

Very easy to book

The car condition is very poor. The car service light is on, car tyres a bit flat (i need to pump myself into petrol station) and breakpad is gone.