Overall experience was good

Smaller car than anticipated. The location of the car was a LONG way away from the office at Bari airport and difficult to find upon return in the dark and heavy rain.

The car was very old with a very high mileage. The seats were worn as was the steering wheel

Decent value and the car was in good condition. Customer service was better than expected as the reviews were generally less than complimentary. The only minor issue was the distance of the pick up point from the arrivals terminal. It is a long walk in the heat with baggage.

Booking procedure worked well. No issues.

I had a terrible experience. They gave me already damaged car and I got tyre breakdown on the highway. The mirror was already damaged and after the tyre damage during the drive, the mirror has completely gone. They even ask me to drive in that way without mirror. I had to go back to Catania by bus in order to get the replacement car. They charged me 900€ deposit and 640€ for the damages. They haven’t even returned back the deposit yet. What’s more the location of the pickup and drop off cannot be found easily. During the drop off two staff of Sicily Car Rental have helped me. I had a very very very bad experience and I’ve lost a lot of money because of their fault. I want my money back and I’ll never ever choose this bad company at all.

There was a small amount of sand in the car on return due to going to the beach for which they charged €30 as a “cleaning fee”. It seemed every car that was returned had an additional fee charged for some reason.