It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.

They didn't have an economy car available when I arrived and they charged me an additional expense of over $80+ just to drive off. They wouldn't let me have a vehicle without payment. I was very disappointed in this process.

I didn't expect when time for pickup I did to pay extra for mileage even though it say unlimited mileage.

Great. Specifically the price drop protection

Horrible service picking up the car. Talking with someone over skype. No agents at site could assist had to wait until someone was free in another city.

Horrible. The counter staff gave me a lot of trouble. Two people chose to get the process over with over the phone. They arrived after me 15 mins after me and were done within 5 mins. My counter staff read every word on my car insurance for 45 mins and forced me to call my insurance company and connect them with her. She was very rude and unapologetic.

Very convenient to use, great app!