The budget staff is terrible, the price is different to our online order
w.Liu
France
Reviewed: Fri, Jul 19, 2019
About Budget:5.3/10
l will not use Budget,when I asked to add me to the driver, they want charge double.and not pemmitted to change the driver's name, not permitted to change credit card
Upon arrival, I was made to wait for nearly an hour. They didn't inform me in advance that a similar model wasn't available and directly gave me a lower-class car, forcing me to accept it. After two hours of arguing, they finally replaced it with a similar-class vehicle. However, when returning the car, they charged me an extra €956. When I asked why, the counter for different location returns just shrugged it off. Terrible car rental company.
Dissatisfied, the car was not a Volvo, they gave me an old Citroen C3 instead.
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Customer Service
The budget staff is terrible, the price is different to our online order
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