The service attitude was excellent, especially when I encountered a problem connecting to CarPlay. A young gentleman at the pickup location patiently helped me and, after discovering the issue was with my data cable, he even gave me a new one, which was a great help! Unfortunately, I didn’t catch his name in the rush, and I feel very sorry about that!

Overall satisfaction

Hertz is truly a big company; the entire process was very organized and user-friendly. The vehicle provided was in excellent condition. When we picked up the car, we noticed some scratches on the wheel. After showing photos to the service desk, they said it was fine. Upon returning the car, they simply checked the odometer and fuel level and completed the inspection. They had held a $200 deposit when we picked up the car, which was promptly refunded to our card after the inspection. It was really fast.

Hertz charged me about $100 extra at the time of pickup. QEEQ reservation email stated amount due at pick up was $377.15 and I was charged several different charges and ended up paying $471.09. It was almost midnight so I was forced to make a quick decision because they were closing.

Like: Everything
Dislike: Nothing