The car return day coincided with the Paris Marathon, leading to traffic restrictions in the city center. I was unable to contact the rental store, and even after reaching out to the rental company’s customer service, they couldn’t connect me to the store. They advised me to use the self-return service and said the issue would be addressed later. Ultimately, the car return was delayed by over three hours. When explaining the situation to the staff handling returns, he assured me that there would be no late fees due to the road closures. However, additional charges for one extra day were still applied in the end. This is dishonest!
The service at Europcar was excellent, and the car was in great condition! They even upgraded me for free from a BMW 1 to an Audi Q2. The only thing I was dissatisfied with was being charged an extra day's rental for returning the car 18 minutes late. Most other rental companies usually have a grace period of up to an hour. Plus, I had discussed this with the staff on-site, and they said it was fine, but I was still charged for an extra day afterwards.
They arbitrarily use a high exchange rate for USD transactions and have repeated charges without resolving them. They gave us a 5-seater instead of a 7-seater. I'm not sure if there's a worse rental company.
The car pickup point is right outside the train station with clear signs, making it very convenient. After registering, you walk 200 meters to the garage, get the car and leave by swiping a card. The return is at the same location; instead of using a card, you enter a code provided earlier and the car is inspected on the spot. What I was unhappy about was the car model change. Despite speaking both French and English, what could I do if they didn't have the car I booked? They gave me a brand new Mercedes for extra money, which nullified the advantages of booking through QEEQ. I might as well have booked directly on a foreign website. I can't say if it was intentional or not.
Réservation d'une boîte auto et il on donner une boîte manuel, très déçu car sous classé
About QEEQ:8.0/10
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