I rented a car for 1,400 RMB through the platform, but at the rental store, they charged me a cross-border fee of 200 euros, saying it was mandatory. Later, I checked online and found that others paid only around 30 euros—my charge was excessively high. Then they said I had to purchase full insurance for another 200 euros, or they wouldn't give me the car. The car had 610KM of fuel range at pick-up, and when I returned it with a full tank at 640KM, the staff said it was normal. They then charged me for 25KM of 'cleaning fee' (local currency, about 100 RMB), even though the car was in good condition. If I refused, they said they'd deduct it from my deposit. My deposit of 391KM (local currency, about 1,600 RMB) still hasn't been refunded. Excluding fuel costs, I spent 4,800 RMB renting the car for 13 days—it was more expensive than the U.S. This is the first time I've encountered such a huge rip-off! The platform's customer service simply said the cross-border fee depends on the store and that I could refuse the full insurance. But how could I refuse when they'd just deny me the car? I had just landed after a long flight, was tired, and didn't have internet access, so I had no choice but to pay!
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