Easy booking, car dinged up, not such great service at the counter

Everything was great up until pickup and the counter staff not being at all knowledgeable or helpful regarding tolls. They asked if I wanted the toll pass, I asked what it was and they explained. I asked if there were tolls to where I was going and the woman had no idea. She started looking it up on google and found 5 tolls I would be going on. The gentleman next to her was helping someone else, however she asked him if he knew and he muttered something about not needing any tolls and which freeway I could take. He obviously knew the area better, but was not willing to help me. I waited until he was done helping the people he was with, then he walked into the back as if he was not interested in answering my question on tolls. I told the woman that was helping me "I guess he is not interested in helping me" and she replied with "I am helping you" and I replied with "well you aren't being very helpful and are not knowledgeable about the tolls so I would like to speak with someone who knew more". She proceeded to look on google and tell me I had to go on these several tolls to get to where I was going. I was baffled that I could not even go any side streets to get out of the airport without paying a toll.... as if my only option was to get the toll pass. After all this back and forth, finally someone who was a customer in line came forward and helped me. I did not need to go on any tolls afterall and all this could have been avoided had the other customer service rep been willing to help.

Good