I had already bought full car insurance and personal insurance on the website, but they kept pushing us to buy additional coverage and wanted us to pay extra for a better car, which was quite uncomfortable.
The staff tried to sell us insurance, and when we refused, their attitude became very rude. We had purchased an additional driver at the time of booking, but they said this driver must be a spouse (which was not a restriction when we booked), so they charged us the fee for an additional driver (we have the receipt). I have rented cars in nearly 50 countries around the world; this is my first time renting from your company, and it was the worst experience. Of course, I will seek compensation from your company for the additional driver fee.
“Outstanding service at desk - upgraded. Car was spot on and very clean and well maintained”
About Dollar:8.7/10
Lovely Filipina served me on pick up - we spent a while sharing some trip tips for her upcoming visit to Spain.
I trusted Dollar once and, because of that, I chose them again this time - could not have done a better choice!
Great car in perfect condition, great service and price - what else can you ask for?
Thanks, Dollar, for allowing me to arrive to the award ceremony I was invited for thanks to my last short film, "Kenny Rei and the Spicy Ladies", as a proper star!
About QEEQ:10.0/10
That lovely feature of you called Price Drop Protection worked to perfection (once again) and helped me save £35 before I even stepped on my airplane to go to Calgary.
Great customer service (as usual) when I had some doubts about the deposit.
I will be trusting Easyrentcars.com again in the future, for sure!
“A great experience! Will definitely use Dollar again!”
About Dollar:9.4/10
Like: The gentleman who served us was great. He apologised and explained why there would be a short delay in getting our car and then was able to upgrade our model at no cost to us, for the delay. We ended up with an excellent car that made our vacation even more wonderful.
When we returned the car to the downtown location, we were once again greeted and served by very pleasant and helpful staff. All in all a very good experience.
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