The car is a bit old, but overall it's good. However, the wait for the shuttle to the airport after returning the car took longer than expected, which made catching my flight a bit rushed.
Extremely terrible service! First of all, the shuttle driver who picked us up from the airport had a very bad attitude, coldly watching us handle our own luggage. Since there wasn't enough dedicated luggage space, I had to place two small suitcases on the back seat (luckily, the small suitcases survived). During the ride, all the passengers' luggage was piled up together, swaying and tipping over. When we arrived at the pick-up location, the driver deliberately opened the rear door suddenly, causing all the suitcases to fall to the ground. My large suitcase fell heavily from the top and cracked open (photo attached). When I asked the driver why he did that, he said he wasn't obligated to help us with the luggage. I told him he didn’t need to open the door that way and that I could have taken it down myself. After this, he went on to pick up other passengers waiting to go to the airport, and someone who claimed to be the manager started handling our case (we later learned he wasn’t the manager). This so-called manager kept giving excuses to shirk responsibility, without even a single 'sorry.' It was raining heavily that day, and with two kids in tow, we didn’t want to argue any further with such unreasonable people or this company. We decided to accept our bad luck. On the return day, neither of those two individuals was present. A female manager named Jacqueline assisted us; she had a better attitude. She later reported the damaged suitcase issue to her manager but said they couldn’t compensate, although she did apologize. Overall, the experience with this location was extremely poor!
The rental company is not at the airport and requires a shuttle bus. My son accidentally left his phone on the shuttle, but the rental company's staff found it and kept it safe. Very grateful!
Bargain Car Rentals were excellent. The staff were helpful and efficient. The pick up/drop off to and from the airport was smooth and prompt. The price was competitive and I have no hesitation in recommending this company. I will hire a car again from them.
About QEEQ:10.0/10
Using Easyrentcars was easy and efficient. Definitely no problems with using this company.
The car was excellent- almost brand new. The staff were very helpful. Slight problem at drop off as the GPS/Google Maps could not locate the turn off to the rental office as it was under an overpass. Problem solved by Easy Rent staff who were very helpful on the phone
About QEEQ:10.0/10
Excellent service. Easy to book. We had a problem finding the rental office for the drop off and the customer service staff member on the phone was excellent. She took the time to help guide us to the office.
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