What satisfied me was that the rental package included snow chains for tires, and when stuck on a snowy slope, someone helped call for roadside assistance, which arrived within 2 hours to resolve the issue. What I wasn't happy about was the effort needed to contact the store when picking up the car—calling the number on the contract led to an Italian automated voice message without an option for English service. Thankfully, a police officer helped communicate and arranged the free vehicle pickup. I booked a Passat Station Wagon, but was given a Skoda Octavia Station Wagon instead, which is a lower-tier model.
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