48 hours before departure, the car rental staff contacted us via text message and added us on WeChat. They informed us that staff would be waiting for us upon arrival, which was considerate. We arrived early and went to the car rental counter in the arrivals hall at Langkawi Airport. We were told that the counter was for on-the-spot rentals. Since we had pre-booked, we were directed to find staff next to Maybank. Being early, we informed the rental company via WeChat to send someone to pick us up. A few minutes later, staff arrived to escort us. Our car was 50 meters to the right after exiting the airport. We handed over our pickup form, driving license, and passport, and they filled out our contract. After inspecting the car (which we had already checked ourselves), we signed the contract and paid a 200 CNY deposit. For the return, we notified the rental company via WeChat, refueled the car to the same level, and returned it to the pickup location at the airport. After inspection with no issues, our 200 CNY deposit was returned. However, we had a minor accident involving a third party in the final hours. We contacted the company, and they advised against reporting to the police, claiming that our order did not include third-party liability insurance (which we recorded and confirmed with the car rental platform's colleague). The company charged us 3000 MYR for vehicle damage (the deductible) and paid the third party in cash. We were dissatisfied with how they handled the accident, feeling it was irresponsible. Other than that, their service was good.
Car condition was average only. Wasn’t being informed that speed limit is only 70km upon car collection. We had to pay FINE RM150 due to this. If we were verbally informed, we can take extra precautions.
About QEEQ:8.0/10
Needed to make some adjustment on the timing on arrival and returning the car. However, the website didn’t allow us to do it less than 24 hours before collection. If the website was flexible, I could help us make some last minute planning.
Amazing and easy to use rental car company, would definitely recommend.
Car pick up was a smooth process at Langkawi Airport. Upon arrival and picking up our luggages, we headed straight to the EPTA booth. Lady took a photo of us and told us to head out to the arrival hall (Gate/Pintu 2) and wait.
Rental car guy came about 5 minutes later after scheduled pickup time with the car. Car (Perodua Axia) was overall in a good condition. Fuel tank was half filled, so when returning the car, tank has to be half filled at a minimum. After signing a few papers and noting down any scratches/dents, a MYR100 refundable deposit was requested. I only presented my Australian Driver's License and that was acceptable - also there was no upsell of insurance, and I didn't get the insurance through EPTA either.
The Perodua Axia was a cheerful little car that took us around the island without skipping a beat. The car however can be underpowered at times, but dropping down to 2nd or 3rd gear will get you going up hill/overtaking quite comfortably. Interior cleanliness of the car could be slightly better however.
When returning the car, simply drive it back to the airport and give the guy's number (on the receipt) a ring. Ours came to pick up the car in less than 5 minutes and after a swift inspection for any damage, the deposit was promptly returned.
Overall a smooth and seamless experience, and for the price we paid for 4 days of rental, it's amazingly value for money.
About QEEQ:10.0/10
Simple and easy to use platform. No issues were experienced with my rental, would personally use it again.
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