Rented the car at the airport, discovered after two hours that the door could still be opened even when locked. Had to return to the airport, wasting four hours in total. Requested Hertz to extend our return time but was refused.
There weren't many people in line, only two in front of me, but the two staff members at the counter were extremely slow. Each transaction took too much time.
“EASY rent cars lives up to the name. Very efficient/no hassle/ affordable car rental!”
About Hertz:9.8/10
Like: IVA, the Hertz rental agent at SFO was friendly, helpful and very efficient!
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