The car I rented was not the same model I received, and I was only informed of the extra charges when switching vehicles. Additionally, they forced me to purchase a highway toll card.
It seems that Budget's locations are busier than others, possibly because they are more affordable. For popular pickup and drop-off spots, it's best to allocate a little extra time. The staff were quite busy, but their service was not affected. If you prepare your questions in advance, they will answer them clearly.
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