I rented a Toyota Corolla and I got instead a much bigger and better car, so perfect

No one answered the phone when we called to be picked up from the airport and had to wait an hour, while everyone else got picked up from their shuttle right away. However, the car was better than expected. New 2019 Kia Forte, very nice car. The lady that helped us check in seemed a bit disengaged and uninterested in helping us, but the guy that helped us check out was awesome and fast. Overall, the whole process went fine and price was great, so I would probably rent from here again.

pick up at airport needs help

It took a long time to pick up and drop off the car. We had to wait 1 hour and 45 minutes at the counter to pick up the car and 45 minutes to drop off. There were people in the office, but they all just run around not taking care of customers.

The pick up guys are NOT present in the airport unless the customer calls them up for pick-up, STRANGE ! I spent almost an hour waiting :( The car was shaky a bit when driving on highways.

I mistakenly took the Easirent bus to another location only to be told I was in the wrong place and that I was not the first person to make that mistake!