The service was excellent, and returning the car was very convenient. However, the wait time for processing the paperwork was a bit long. Upon arriving at the store, I spent $30 to upgrade to a Jeep SUV. Initially, they asked for $50, but seeing our hesitation, they immediately reduced it by $20.

Easy to find

Four days into the rental, I found that a tire had a slow leak. I had to refill the tires every 5 days after that. When I called Hertz, I was told to just come in and that they would replace my vehicle...no problem. But when I got there, I had to spend over an hour...no vehicle except very small vehicles was available and worse than that I was told in robotic fashion bothy by the agent and manager that "according to protocol" I was responsible for repair of the leak. They would not listen to reason or the particulars of my story. This was extremely frustrating. This is not what I expect from a customer-friendly place.

Like: great people work there