Slow Service pickup and drop off but great car

Portugal

Reviewed: Fri, Jul 12, 2019

About Centauro: 8.3 /10

The checkout process was very slow. The lady at the counter was nice but they were really really slow. When we returned the car, it was like a ZOO. People were lined up for over an hour to wait for the transportation to take them to the airport. We just about missed our flight. Very poor organization of the shuttle to the airport.

About QEEQ: 10.0 /10

Mini Van | Volkswagen Touran 7 Seats or similar

1 days rental

Relevant Reviews on Centauro Lisbon Airport

Nicholas Yule

Portugal

1 days rental

Reviewed: Mon, Oct 14, 2019

About Centauro: 8.0 /10

Service attitude was good, but they didn't remind us to inspect the vehicle. The front right door had scratches, which the staff noticed when returning the car. Luckily, we took photos when picking up the car.

Adonis Stella

Portugal

1 days rental

Reviewed: Thu, Nov 8, 2018

About Centauro: 6.0 /10

The staff told me that I had to buy an electronic toll sensor, but it was actually unnecessary.

John Bellamy

Portugal

1 days rental

Reviewed: Mon, Oct 15, 2018

“Lisbon – Cabo da Roca”

About Centauro: 2.0 /10

1. When picking up the car, it's not at the airport; you need to find a meeting point to wait for the company's shuttle bus. This information was not mentioned in the order, so we had to ask around to find the company. 2. Unreasonable charges. I used the highway with an ETC, showing a toll of 1.35 EUR, but the car rental company charged me a 40 EUR fine. In the end, I was charged several hundred yuan extra without any explanation. After returning home, I had to contact after-sales multiple times to resolve this. 3. When returning the car, the staff were overwhelmed and very impatient, providing poor service. In the end, I recommend choosing a big company for car rental. Although it's a bit more expensive, at least the service is good and they don't make random charges. I will never rent from such small companies again.