I've rented cars in Europe many times, and this is the worst company I’ve encountered! The vehicle was handed to us without adding AdBlue, and the warning light came on as soon as we got it. After spending 15 euros to add AdBlue, the warning light was still on, and the car wouldn't start after turning it off! We had to call roadside assistance, who towed the car to a repair shop. After adding more AdBlue, the issue was resolved. The staff said that this car has a minimum threshold for AdBlue, and if you don't fill it past that level, it won’t register. How would I possibly know that? Shouldn't you have prepared the vehicle properly before handing it over to me? They initially said roadside assistance would be free, but then they directly charged 960 euros from my card without informing me! No notification or explanation! Only after a week of follow-up by Zuzuche did the rental company respond, saying it was a roadside assistance fee, and they even said they’d assess damages and send me a settlement invoice. Damages for what? You didn’t even fill AdBlue properly in the first place. I haven’t even claimed back the 15 euros I spent on AdBlue or compensation for the hours of my trip that your negligence cost me. Stay far away from this company if you don’t want to be scammed!
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