The paperwork process was very quick, with no extra sales pitches. Returning the car took only 3 minutes. The staff inspected the car briefly and then explained how to take the shuttle to the airport. The car was in great condition, and everything went smoothly!
I booked a Tiguan but got a Lynk & Co 01 hybrid at pickup. The battery was mostly empty so I used it as a regular car. The exterior was fine, but the internal cleaning was average. The car had good power. Most highways in Italy have a speed limit of 110-130 km/h. The car's condition was average, with maintenance notifications and low antifreeze levels, which I topped up. Adding insurance at the store made everything go smoothly.
When returning the car, I was charged 250 euros for a minor scratch that I couldn't prove existed before pick-up. The staff didn't inspect the vehicle with me when I picked it up.
Very helpful staff dropping off the car and picking it up. Only issue I had was that they told us that we weren't fully insured when picking up the car, which I was as I paid the extra fee from the qeeq premium option. In reality they charge a very high extra fee to deal with them directly if anything had to happen and to avoid the 1000 euro deposit on the card. Was a bit disappointed that I got tricked into as they made it seem like I wasn't covered enough but everything else was great.
About QEEQ:10.0/10
Very helpful and quick customer service.
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