Car experience was very poor as mentioned car booked was not available
When questioned why ? As had pre booked 3 months in advance I was told nothing they could do ?
Did not care at tall attitude
Car provided was filthy inside & out
Tyre pressure warning light was on
Had to stop and re inflated tyres
Wash front & back windows to actually see out !
Will not use Budget again
Dreadful service
“Good, but wait at airport for a car left a sour taste”
About Budget:9.0/10
Did not have enough cars, check in process was long and we had to wait for a car to be returned before we could leave. Only booked it 14months previously, I suppose we could have given them a little more notice.
Although I informed them I had my own sunpass for the tolls and this was confirmed as ok, they failed to mention that the E-Toll they now use is linked to the car and not a box affixed to window. On return home $30+ taken in toll charges which are duplicate to my sunpass charges. Budget are dealing with this and are refunding after sending proof of the payments I had made
About QEEQ:10.0/10
Would be better if I could amend the booking to another car at anytime, sometimes see different car at lower price. Only was to go for this better offer is to rebook completely and cancel the original, on other car rental sites you can just amend and chose the new offer and the difference in price is automatically given
“Straightforward booking with a few nice surprises during our journey”
About Budget:8.0/10
The car pick up was very straightforward with little or no ‘sales pitch’ for added insurance etc which was good however I did feel there was little or no information given regarding condition of car, road tolls etc which I would have liked.
About QEEQ:10.0/10
QEEQ were excellent from the off.. The on line booking was simple and straightforward and the 1$Us deposit was very welcomed. We paid for the car the day before the pick up and were advised the cost had dropped by over £40 ( presumably exchange rate difference) which was a nice bonus and the refund was in my account 3 days after we returned the car. Also we booked a 4 door saloon and were given a mediumSUV
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Customer Service
Very poor service from Budget
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