Worst rental experience I've had.

Adam C

United States

Reviewed: Mon, Jul 8, 2019

About Routes: 2.0 /10

When we arrived at counter to pick up car, all the staff disappeared into back office. After about 20 minutes standing around waiting I decided to knock on office door to find an employee. About 10 minutes later a staff member emerged from the back and rudely stated to me "I was using the bathroom, is that ok?" By this time, we had been travelling with small children all day and the last thing we needed was a bunch of attitude. Finally got the car after about an hour (they said they had to clean the car before we took it, which we said we didn't need). Upon returning the car, we were told we'd be charged $250 for clean the little bit of sand on the rugs. I sat in the parking lot shaking the floor mats out. Even the shuttle driver said he'd never heard of such a thing and would tell the manager. Very unprofessional. Very rude. Apathetic employees. Takes way too long.

Routes

Orlando International Airport(MCO)

Orlando

United States

Full Size Van | Dodge Grand Caravan or similar

1 days rental

Relevant Reviews on Routes Orlando Airport

Bowen Carroll

United States

1 days rental

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Fri, Aug 10, 2018

About Routes: 4.0 /10

Terrible. They lack integrity and are deceitful! They provide subpar cars and falsely claim it's an upgrade! They push for an all-inclusive toll package, but in Orlando, the only tolls are on the way to the airport!

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, Sep 12, 2019

“Bad experience”

About Routes: 4.7 /10

Very poor customer service and very rude. Very long waits with only a couple of people in line. Wouldn’t recommend to anybody.

About QEEQ: 10.0 /10

Easy booking

D.Mayer

United States

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Routes

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Tue, Feb 26, 2019

“A nightmare”

About Routes: 6.0 /10

This was a cluster mess. We wasted a half a day in order to get a vehicle that would work for our needs. We arrive they did not have the jeep that we reserved, I requested i this was a cluster mess. We wasted a half day in order to get a vehicle that would work for our needs. We arrive they did not have the jeep that we reserved, The vehicle they gave us was way too small, and not the Jeep we reserved , we request a larger vehicle they try to charge us for it , The lady at the counter said she cannot upgrade until the manager got back we come back in 2 to 3 hours , When we return there is a different gentleman there and he tried to take care of us because they were going to give us a little bit larger vehicle. But what really made us bad was as we are waiting for that vehicle the couple next to us who only have one bag in a carry on bag with them the gentleman said sir I’m sorry we don’t have your midsize car so we’re gonna have to upgrade you they have giving them up the big full-size SUV that we asked for three hours earlier customer service is horrible this operation was terrible charge but what really made us bad was as we are waiting for that vehicle the couple next to us who only have one bag in a carry on bag with them the gentleman said sir I’m sorry we don’t have your midsize car so we’re gonna have to upgrade you they have giving them up the big full-size SUV that we asked for three hours earlier customer service is horrible this operation was terrible Then come to find out that there was toll violations on that vehicle