Hardship with Routes

P.PANAKAL

United States

Reviewed: Mon, Jul 8, 2019

About Routes: 5.7 /10

The rent a car location was outside of the airport location. Thanks for sending me shuttle to the location. The staff interaction was something that I never expected or experienced. I paid for a Corolla or similar. I was told that I came late so that car was not available. I was offered a pick up truck. My wife and and I were at our wit’s end. After a lengthy plead with the staff, I was given a Kia. Drop off was also difficult. I was to drop off the car at 5 am to catch my flight to New York. There was nobody at the drop off location. I called a number that was posted at the door. I was informed that he would be coming at 6 am. My wife and I waited and finally at 6:15 someone came and received the drop off. With this experience, i would abstain from renting a car from Routes.

About QEEQ: 10.0 /10

I am satisfied with the Easyrentcars in general. I would appreciate if information about Routes is given clearly.

Intermediate | Toyota Corolla or similar

1 days rental

Relevant Reviews on Routes Atlanta Airport

P.George

United States

1 days rental

Economy | Kia Rio or similar

Reviewed: Wed, Nov 20, 2019

About Routes: 9.7 /10

Confused at first where to get shuttle but airport staff helpful and shuttle was waiting when I got there very pleased

About QEEQ: 10.0 /10

E.Castaneda

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Thu, Aug 15, 2019

About Routes: 2.0 /10

No no no Not doing at again Terrible experience I had to pick up árbol 8 and when I called they close at 8

M.Day

United States

1 days rental

Medium SUV | Jeep Wrangler or similar

Reviewed: Mon, Jul 29, 2019

About Routes: 7.3 /10

Renting the vehicle was great. There was only 2 small things. One, it took about 5 times of calling before I got someone to answer and tell us where to go to meet the shuttle. The car itself had a VERY strong gas smell and we had to stop and get air freshener for the car. Other than that everything was great!

About QEEQ: 7.0 /10

A.Ion

United States

1 days rental

Economy | Kia Rio or similar

Reviewed: Sat, Jul 20, 2019

“Reps have been totally unprofessional, rude and didn’t know how to treat customers. Never again rent”

About Routes: 2.3 /10

I booked a car that was not available and the reps want to give me a pick-up truck. When I refused he didn’t want to give me another car. I waited for over 2 hours while he served other customers and totally ignored me. I asked to talk to the manager and finally they gave me a car after another hour or so. Terrible experience. I will never rent from that place again.