Better than expected

Happy with car, counter staff very helpful and overall experience very good.

Booking platform not too difficult to use so no issues.

Office not open in the morning as promised. So had to leave the keys. Then returned to Afghanistan to find they had charged me 400 for damage to tyres and cleaning the car!!! Absolute rip off. I was warned by others when I told them who I rented the car from and they were correct. I would advise everyone to stay clear of this company. Green motion - not even the company I was expected to be renting from as no mention ANYEHERE of this.

The pick up was from Green Motion car and van rental. The name Ace Rent a Car never appeared anywhere and wasn't on the shuttle bus that collected me. It would have made pick up quicker and easier if there were clear instructions on where to meet the shuttle bus.

Counter staff were very helpful, car was immaculate and they gave clear instructions where to go after ringing them once arrived at airport.

Very user friendly. Maybe advice that a call to the company was needed upon arrival/instructions.

The plus point was that the car we'd opted for wasn't available so we got a bigger one. Thankfully I know how to drive an Automatic (I'd booked a manual). The list of minus points is, alas, much longer. The phone number on our Rental Confirmation was for a company called Green Motion (which wasn't a name I'd seen on the booking platform or on any of our documentation). The lift from the airport to the office was very prompt and the driver was pleasant but the office is in the back of a Motel/Hostel. I felt very uncomfortable back there. Then the insurance options were presented and the huge deposit required in order to forego the insurance cost. There was no option but to take the high daily insurance cost. The £50 deposit is still sitting as "pending" on my credit card despite being told that it'd be refunded on 9th June (i.e. when I handed back the car). The whole experience has made me feel swindled.