Poor service and unauthorized charges

Due to traffic, I arrived at Europcar in downtown Jerusalem at 11:00 AM. The staff impatiently told me 'you are late, your car has been cancelled.' I have so many questions—where is it written in the policy that you cannot be late for pickup? I paid the full amount as a prepayment. With no other option, I had to communicate with this extremely dismissive staff member, demanding that they provide a car and show me the contract clause stating I cannot be late.

I should be notified if my car class changed and the vehicle is not available (I spent 2 hours waiting)

The car was very old and didn’t drive well. The air conditioning wasn’t working very well and there was something sticky in the cup holders.

Booking was easy!

When I came to Erufacar They did not have the car I ordered -Hyundai i20, So they gave me a Nissan micra that is similar to Hyundai i10. that was Terrible Because There was not enough room for people or bags. Except for the weak engine he had. Thank you