There was a scratch on the wheel rim that definitely existed before I picked up the car, but since I didn't take a photo as evidence, they insisted it was my fault and charged me 135 euros. During pickup, I was reminded about this by the previous renter, and I had already photographed all the other scratches on the car, but I didn't pay attention to the rim. It's really hard to guard against this kind of thing.
It took me a long time to find the store, and after queuing up, they informed me that the translated version of my Chinese driver's license was not acceptable for renting a car with their company. They didn't even apologize.
Overall, it's fairly satisfactory. It's a small company with only 1–2 staff members, so processing the paperwork takes some time. The cars are old because it's inexpensive, but the condition is acceptable, and there were no issues during use. They even upgraded me to a 2008 model with over 30,000 miles. Since the cars are older, make sure to carefully inspect the vehicle during pick-up and compare it with the existing damage noted on the checklist. If there are discrepancies, inform them immediately. I found a wheel rim damage and had it added to the form. When returning the car, they checked very thoroughly, comparing it against the checklist for any new damages. It's best to buy insurance for peace of mind. During the paperwork process, they’ll ask about insurance options, and if you're traveling to countries outside of Italy, there's an additional fee. There's also an optional €10 vehicle cleaning fee.
Outstanding customer service at the Felirent counter near Malpensa's (MXP) Terminal 1. No hassle pick-up and drop-off from the airport. Very helpful, cheerful and competent staff.
About QEEQ:8.0/10
Very good way to find remarkably low prices using the user-friendly Web site. The price-drop watcher after making the reservation is terific!
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