1. No physical rental contract. The electronic contract is overly complicated, making it hard to identify any damage to the car. 2. The car return process does not include on-site inspection; they only said they would send an email. 3. The deposit takes three months to be refunded, whereas other rental companies usually process it within three working days. Not recommended.
The car was pretty good, but after returning the car and coming back to my home country, there was a dispute regarding the car's condition. It took nearly three months to resolve, and the appeal was successful.
⚠️ To avoid disputes, please make sure to take photos with watermarks on the day of return.
The rental company offers packages that include toll fees and insurance, which is quite suitable. It saves the trouble of car inspection, and the car provided even has a green zone permit.
The wait time at the airport for car pickup was incredibly long. I had to make five or six calls before getting through, and then waited for a long time before the pickup arrived.
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Customer Service
Einfach, kostengünstig, Aufpreis dann Vorort notwendig (Ausland), alles in allem aber sehr fair.
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