They charge me full insurance because which I pay for it (full insurance at your website) it's yours and I have to collect any damage from you so they book 4k D then I told them no I need also from you full insurance therefore I pay 336 D addition.
They claimed to have Chinese service, but there wasn't any. Although I had already purchased insurance, they still added additional coverage, which I didn't mind too much. We had to wait to pick up the car because we needed to wait for someone else to return it.
There was a slight delay because of an issue with the insurance. The app showed that basic insurance was included, but the car rental company's customer service said the price didn't cover insurance. Since the payment was made directly by credit card, contacting QEEQ customer service was difficult as it was midnight. The online customer service said that the deposit covered the insurance, which felt odd. In the end, it was still unclear what the situation was.
The service speed was quite fast, and the car pick-up and return processes were not very complicated. After getting the car, there was a 15-minute window to exit the parking, otherwise, a parking fee would be charged.
24-hour car rental service, and the car was in good condition. Drawbacks: The car rental deposit from the company takes two months to be refunded; although the company confirmed free shuttle service between terminals before the rental, this service was not provided.
Perfect driver attitude but arrived at the desk and the guy not there, an hour later looking for him, no apology whatsoever, makes life even more difficult no customer service skills available! Worst experience at a rental front desk, when checking the car, the driver lovely guy he knew i was frustrated so he was trying to keep things calm.
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