The car was not correct! I booked and paid for a foord explorer 7 seater or similar but only got a Jeep 6 seater. Not the same and I paid extra for 7 seater! I went back to ask the budget cars rep and he said it was a 7 seater. But it was not and they would not check it over and said there was no more cars. We had to then pay for uber trips for the 7th passenger! This is no acceptable when I booked well in advance a 7 seater for 7 passengers.
About QEEQ:9.0/10
So far since raising the complaint they have been co-operative and willing to raise the claim against the supplier budget cars. Including compensation for the costs incurred for it being incorrect vehcile. But this is only over email communication, I am waiting to see how this claim materialises.
Reply by Qeeq: Thank you for your review of QEEQ. We sincerely apologize for the unfortunate experience you had. If you were offered a downgraded car, kindly reach out to our team at the counter without delay. To assist you more effectively, please provide us with additional information for our investigation. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
I arrived late at the airport and there was only one staff serving a long queue of costumers but there were obviously some other staff available in the back office.
The service of the counter staff was horrible. The person does not accept my canadian credit card because my driving license was french. This forced me to pay with my french card and to buy a supplement for the insurance whereas I am covered by my canadian credit card...
Moreover, the car was smaller than requested through the website.
About QEEQ:10.0/10
the car was smaller than requested through the website.
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