En el momento de devolución del vehículo/llaves tuvimos dificultades. El empleado llegó tarde al mostrador y no de muy buen humor. Al realizarle la consulta de cuando me desbloquearian el importe depósito por el combustible, me respondió de manera no del todo correcta que ese mismo día. A día de hoy todavía lo tengo pendiente de desbloquear. Me gustaría que me aclararan este asunto
I'm a New Zealander, living in UK and I don't usually write reviews but I felt I must, this time.
Firstly, I booked and prepaid online using EasyRentCars which was very easy and I will definitely use them again. As for GoldCar, I will avoid them like the plague. Beware of their scare tactics to up-sell you insurance and roadside recovery at extortionate rates.
I had prepaid £110 for 10 days hire yet and, after going through the necessary paperwork, the representative proceeded to say I owed €349.00, €99 of which was for fuel deposit and service charge which was okay. The other €250 was for their insurance and roadside recovery that she tried to say I must have and cannot go without. I already had insurance and roadside recovery in place so I knew I didn't need this at all but, she wasn't having it.
After about 5 mins of an awkward back-n-forth she started saying "If you break down, no one will help you. If you have a flat, no one will help you, If you crash, no one will help you." To which I replied, "I think I'll manage and I'll be just fine." She then said I'd have to pay them €1100 right now and even if I get just a little scratch, I'll lose it all. This is actually a held payment and fully recoverable through your own insurance if you do have an accident so again I said not to worry about me and I'll be okay.
By now, she was not happy. I think they must get commission for peddling the insurance because it really seemed to annoy her that I was ok. She even went on to circle the insurance/roadside recovery help line number and then said "But, you cannot call this number because, no one will help you." Absolutely disgusting use of scare mongering and I bet they trap a lot of people who a) don't have their own insurance in place, b) don't realise you don't need theirs as well or c) Don't have a credit card with €1100 on it to cover the held deposit.
Although, my wife and I joked 'no one will help you' throughout the holiday, I
“Really bad, I paid for an insurrance through Axa and Goldcar forced me to pay 260 euros for their in”
About GOLDCAR:2.0/10
The employee lied to me, telling me that I had to pay 150 for an insurrance to get the car, and she took 260 euros from my card, telling me that Goldcar refunded me back 110 euros, but they did not. Lies, thief.
I had a full coverage but they told me that I had nothing, which I had to pay 68 euro to pick up the car.
About QEEQ:8.0/10
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Good experience with the car rental.
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