It was good

The push for additional insurance and signing blindly on an electronic keypad multiple times was worrisome. Charging of a deposit to my credit card and then refunding later seemed odd and also caused some worry as to whether it would be a hassle to get my deposit back. The deposit has been refunded, so all is well. The car had some stains on the interior that we didn't notice since one of the rear seats was flipped down when picked up. We successfully cleaned the spots once we arrived at our hotel (seemed like gum and maybe white powder or deodorant), so we wouldn't have to worry about getting charged for stains that weren't ours. We liked the vehicle and getting to pick from a row of cars: we chose the Mitsubishi Outlander mostly due to its small size, light exterior color (silver), low mileage on odometer, and good MPG.

I loved the car. I was prepared for a Toyota Corolla and was able to choose a Mitsubishi Outlander for same price. I rent from FOX at least a couple of times a year, and never disappointed.

First time user, and will definitely reserve a car again through Easyrent. I liked that some insurance was offered with the vehicle rental. Great compromise paying an extra $9 a day.

The price shown on online booking was different from the counter.

none

the FOX counter staff really tried to overcharge me. First, he did it by selling us gas plan. Then insurance. Then he simply charged on my credit card an amount that was more than what I was supposed to pay. I had to show him my confirmation to say that I only needed to pay $132US. I was charged a deposit of $150US (which is OK because it is a deposit). This was supposed to be refunded to me after return. I just checked my credit card statement. I only got a refund of $18CAD. I now need to contact FOX and Easy Rent Cars to get refund of full amount of $150US. All this is quite annoying.

Waited over an hour in line to then find I had to spend another $55 for required by law insurance. The liability laws need to be covered on their website, as well as printed on your confirmation. If it had been explained to me prior to arriving at the rental company, I would have realized that if I had liability coverage on my regular insurance, all I had to do was check my iability coverage levels to verify they met CA minimum requirements. I feel totally forced into purchasing $55 of extra, unneeded insurance. After spending extra money that I did not need to, we go out to pick up the car. This is where I realized that it really didnt matter what vehicle you paid for, as the only two cars in the bay I was told to go were not the size reserved. One was so small there was no way I was getting in and the other smelled so badly of smoke that it would have sent me into an asthma attack for sure. After explaining to the employee the problem, he pointed me toward a car that had just been "cleaned" (very loose term) and driven up. It was the size requested and didnt smell of smoke so we took it. I've never seen a more damaged vehicle for rent anywhere. Not only had it already been wrecked on the back right side, every door and bumper was marred and dented. The windshield had several chipped niches out of it. All of which was marked on my paperwork by me (only the wreck marked by Fox). Frustrated and tired we drove the car off the lot hoping it was all just cosmetic. The was a rattle somewhere under he front of the car and a terrible wind noise the entire trip. The windshield was so grimy you could hardly see out of it. Every time you got in the car and started driving we were reminded of how much we spent on such a messed up car. The only positive here is that the drop off was quick and the shuttle to the airport was just about to leave so we didnt have to wait to leave. Highly disappointed.