Amazing price, car was fine, process was a bit confusing.
D.Hesselbarth
United States
Reviewed: Thu, Jul 4, 2019
About Routes:7.3/10
Either their phones were malfunctioning or staff weren't answering, but I waited 45 minutes to be picked up at the airport. Not a good start. Once at their site, things were ok. Car fine. Staff maybe assumed I knew the "ropes" more than I did. I had to ask questions. It all worked. Price was amazing.
About QEEQ:8.0/10
No problems booking. I was a bit confused how Easyrentcars and the actual rental company were connected.
I didn't like Routes telling me damage to car before I accepted it, ie. dent listed as scratch. When I didn't agree and wanted the exact damages listed, counter staff got snippy. I had to request she acknowledge the damages and give me a copy of the form. This process took approximately 60 minutes.
Rental place took forever to get to, took a long time once there, staff was NOT customer service oriented and car didn’t have working A/C! Will never used them again.
Like: Everything from start to finish was very efficient.
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Customer Service
Amazing price, car was fine, process was a bit confusing.
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