Booking and pick up of the vehicle was a breeze. Pick up and return however was a tedious process.

We didn’t get the car we ordered. They made us do the “bring the car back empty, we will fuel it” which is a rip off.

Easy in & out. I was upgraded to an SUV for no extra charge because they were out of compacts.

We went to pick up the car from Fox Rent a Car and when we arrived at 10AM we were told they didn't have any full size vans/similar cars available that we reserved. After waiting for over an hour, we were then sent to Payless Car Rental who we were told would honor the price and provide us with the correct car. When we got there they told us they only had a standard SUV....after we went down to get it, there was no way our luggage would even fit in the car. So we went back to the counter and another person there was able to finally provide us with a Dodge Grand Caravan which we originally ordered. Will never order from Fox Rent a Car ever again....thought the whole point of reserving a car meant it would be there for us when we arrived.

Long wait to get the car at the rental counter. System or employee taking too long. Employee not friendly. Car needed new wiper blades as it was hard to see in the rain in Seattle. And it rains almost daily there. Kinda of a safety hazard.

The car was a horrible, lots of damages and the engine was producing some noise the whole time