Budget didn't have a vehicle for me. I have a disabled daughter and specifically booked a minivan so we had space for luggage and wheelchair. After waiting over an hour at the rental counter I was sent to collect an "upgraded" vehicle. No vehicle in the alloted space - it had been given to someone else. In total over 3 hours before I had a vehicle and was able to leave the airport. Shockingly bad service. Never again!
“Budget was OK - Don't know why I was charged additional”
About Budget:9.7/10
Credit card charged £130 with no explanation why
Car not available on pick up , so was given another, which was OK, just took a while to get the paperwork sorted
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Customer Service
Great car hire experience outstanding service from start to finish.
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