Difficulty with busy budget office and rude staff

Both picking up and returning the car were very convenient. There was no extra insurance upsell. However, from Philadelphia to New York, the toll roads do not accept cash, only electronic tolling and mail payment options. This requires the rental company to pay on behalf, and they charge a higher processing fee.

The car was relatively new and in good condition. Several rental companies' stores are located in the train station hall. There was only one Budget staff member, so I had to wait a bit, and the processing speed was somewhat slow. Both pickup and drop-off are in the underground parking lot, which is easy to find.

The car received was different from the one booked; they provided a lower-spec model.

Pretty good. When we first arrived, the staff wasn't there, and we waited for a while. We were a bit worried since we're foreigners, but everything went smoothly in the end.

Quite good. The staff wasn't there when we first arrived, and we had to wait for a while. We were a bit worried since we're foreigners, but everything went smoothly in the end.