Wide range of car models.

The service attitude was very poor, and they couldn't solve the problem at all.

Pick-up at the airport was very convenient, but the queue was slightly long. There were additional tax fees during drop-off which were not mentioned earlier.

Rented at the Rome airport location, it was quite crowded. They had self-service ticketing, the order was well-maintained, and we got a free upgrade to an Audi A3.

It took a while to complete paperwork thus time. I’m not sure why as Zi am a Gold member and have rented from this office 4 times in the last 6 months. The car they finally gave me was not the category I rented and much larger than I wanted. I had to change it in the garage and had to wait again for a smaller car. All in all, it was a very long process to rent a car for a day.