Excellent! They immediately resolved the issue and replaced the car.

The service was excellent. Due to a mistake by QEEQ and myself, we didn't complete the Armenian border crossing procedures in advance. QEEQ didn't make any note about it either, so we had to inform the rental company ourselves. Fortunately, the rental company worked hard the next morning and completed the paperwork in half a day, allowing us to cross the border and enter Armenia smoothly.

The car I had was absolutely terrible, it had 275k kilometres on it and was in a very poor condition. The brakes were extremely poor and the lights were a safety hazard. Things kept falling off in the car and I got the check engine light twice where the car would lose power. The car was a safety hazard and I would never book through this company again. Very rude staff who was inspecting the car upon handover, the person I was dealing with mainly was fine, but the person inspecting the car didn't have the decency to speak. I was looking forward to driving a safe Mercedes and what I got instead was an old beaten up dented vehicle which kept me stressed throughout the entire trip about when a new error might come up. Don't always go for a lesser known company just because it's cheaper.

You need to have suppliers who maintain a standard on their vehicles, this car was a safety hazard and not worthy of being driven on the roads.

We booked a small car Honda Fit for our trip but Surprice Car company gave us a surprise with a bigger car Toyota RAV4. We are so glad because we drove up mountains of Mestia Svaneti and everything went so good. The condition of the car was perfect, clean and comfortable. They provided extra booster seat for my daughter. She was so happy to sit on it. Staffs provided an excellent service. Good communication in English. The staff picked up the car from our home. We are so thankful and happy as we got to enjoy our family trip wonderfully without any worries. Definitely anyone who wants to rent a car with complete insurance coverage. This is the most reliable car rental company. 5 star service! Highly recommended to anyone visiting Georgia.

Booking was good and smooth. Staffs were very considerate. Sent me emails to check on our flight details.

Car for rental need to be checked and well prepared for customer.

When got some urgently, cannot contact you via phone call. Customer and local company should have contact channel via others application such as WhatsApp too.