Thank you very much.

Overall, the process was fairly smooth and mostly self-service, so there wasn't much interaction with staff. After completing the paperwork at pick-up, we went to the parking lot to find our car, and a staff member simply parked it next to us and left. For returning the car at JFK, we just dropped the key at the service desk. However, four hours after returning the car, in the middle of the night while on a flight, my credit card was unexpectedly charged $100. Customer service has been following up, but after four days, there's still no response from the rental company. I was about to book another rental for next week, but now I’m hesitant and unsure. I hope to receive a prompt resolution.

The service was great, but the car was very old. Although it was cleaned briefly before handover, it was still quite dirty inside. The car model was outdated and did not have a USB port for charging phones.

we got a free larger SUV, a very nice SUV for snow riding we loved the vehicle.

price was good, affordable since it was during peak season.