Need better/more help at the pickup location.

Staff friendly and helpful. Both pick up and drop off easy and quick. Fimding drop off difficult.Helpfull

Helpful, professional, friendly.

Instructions for pickup from Terminal 1 only. I arrived Terminal 3. Thought I had to take bus to Terminal 1, and another to Rental Car Centre. I thought Fox did a pre-authorization on cc for $150 deposit. Instead they took payment and refund later. Both transactions cost me exchange.

The agent that served me when pickup the vehicle Christina, who is a team led, was advised that I had all the insurances required to cover the vehicle and liability. She advised me that she would put the liability insurance @ 13.99 just to show in case something was to happen. She advised me that there would be no charge. So I believe her as she is a team led. Well, at the time of drop off, I was charged $130.00 for the liability insurance. I complained to the manager, who did not speak English well, and said that I had to pay the liability insurance as I did not sign the waiver. Bull shit, I call, She lied to me and got a commission on the liability insurance. As a frequent Fox renter, I was deceived by her and the manager even after I showed both my liability insurance coverage that I have with my insurer. Never again I will rent a vehicle from Fox or Economy who did the same thing to my buddy last week. Folks watch out for these company... They are cheaper than the one at the airport but they screw you with insurance. They will lie in your face to make more commission. Read all the details on your contract and ensure that the contract show what you want or need. Shame on you Christina and Fox Car Rental, Shame.....

Fox facility location is very remote from the airport. Took 2 shuttles each way, summing up to a lengthy and not most convenient process (especially compared to better options in a similar price).

Took over an hour standing in line to get to agent, then 25 minutes with agent. Toyota or other full size I reserved not available so I was offered an SUV which I didn’t want. Had to find the Manager to finally get a Ford; this took 20 more minutes. On leaving the Las Vegas agency, check out person could not explain how to use speed control, head lights, adjust the mirrors, open gas door, etc; I had to pull to the side of the road and read the manual.