Car condition was not up to Thrifty usual standards
Bald tyres which was told would be fine. Worrying though!!
Car made several weird noises when driving but saw us through the trip.
Tried to catch me out on return for a small mark on an already old scratched car
Picked up the car at Fez airport and dropped off at Casablanca airport. Service was thorough without any forced sales, and staff were friendly. They carefully pointed out every small defect on the car. The car return process took less than five minutes, very satisfied.
This has been the worst experience among all my international car rentals, bar none. When picking up the car, they aggressively pushed insurance on me despite my insistence that I had already purchased comprehensive coverage. They claimed I would understand why at drop-off. And indeed, during drop-off, they blamed us for a scratch that the previous renter had caused. Luckily, we had taken photos of the car's body, but not the windows. They insisted that a small chip in the window was our fault. We had no incidents at all, but because we hadn't photographed the window, we had to pay. After returning to my home country, I found out they had actually charged my deposit. I was speechless. I asked Zuzuche staff to help clarify the situation with the rental company, and they responded that it would take 28 business days to resolve. What a joke. Never renting from Thrifty again. Future travelers, beware, don't fall into this trap.
“Counter staff at Agadir were very very slow. Took over 40 minutes to serve 2 pre-booked customers.”
About Thrifty:5.0/10
Car was great and very economical to run. Collection of car was very poor. Waiting time around 20 minutes per transaction, and these were pre-booked. Waited an hour for our car. Car park poorly lit, and hard to find correct person. Was shown to 3 different cars before finally finding ours!
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Customer Service
Not up to usual standards
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