I purchased full insurance and informed them I didn't need additional coverage, but they still added tire and glass insurance. I arrived early but couldn't pick up the car early. I was sick and had to wait for a long time. Eventually, I got frustrated and quickly finished the process to take the car.
The staff at the pickup counter insisted on upgrading the car type, citing the luggage being too large to fit in the car, which felt like a forced upsell. Overall, not very satisfied with this rental experience.
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