Loved the lady who handled my paperwork! She was incredibly funny and gave me a brand new car!

The attitude was okay, but they pushed insurance sales and an extra $100 was charged. They said it was for emergency assistance in case of an accident, but we declined and still got charged.

Excellent, very attentive service with a dedicated shuttle bus for pick-up

The Thrifty location in Seattle requires a shuttle bus ride. Since it was off-peak, the wait time wasn't long. However, due to the staff not recognizing the insurance contract provided by the rental company, there were additional expenses beyond what was originally expected.

Like: I like how they offered options and I was able to choose a car that was not exactly what I reserved but the equivalent of that intermediate vehicle.
Dislike: I didn’t like being offered an upgrade. If i had the money for a higher end vehicle, then I would have reserved that in the first place.