Satisfactory

Since I only had a US driver's license and not a Chinese one, Avis did not accept the order from the car rental platform. It took two hours to resolve the issue through the platform’s customer service, placing a new order and negotiating a refund for the difference. Avis customer service was not very friendly, but thanks to the platform’s customer service for their patience and solving the problem over the phone. I will use the platform again, but not Avis...

I clearly told the staff not to add any additional charges. I was going to refuel the car myself. However, the staff still added the charges and deducted over $180 from me, and I haven't received any response yet.

I still recommend insurance, it seems there was some communication issue with QEEQ.

The queue time was quite long. When it was our turn, the staff mentioned they were hungry and needed to eat... But seeing we had waited for so long, they completed our process but pushed a lot of extra services.