Couldn't reach customer service on the phone. The car was old, I didn't know how to use the key properly. After parking, I couldn't start the car or shift gears. I had to ask local people for help as customer service was unreachable.

When I went to complete the paperwork, I had to wait in line for almost an hour. Despite having paid in full, they came up with various reasons to change the car and charged me an additional 899 USD for highway fees, upgrades, and other miscellaneous fees.

The staff was indifferent and kept pushing other products. They made us sign without showing a written contract. The ETC charges were especially outrageous (rental fee of $4.33 and daily toll fee of $12.99, whereas the actual toll for Highway 59 was only $1.79). We didn't fully understand the explanation in English about the charges. If they had shown us a written contract beforehand, we wouldn't have rented their ETC. It felt intentional (having us sign first and then presenting the detailed charges).

The toll fees are very high

Tuve que cambiar a un auto de mayor capacidad. Creo que poner elnumero de maletas que caben no es suficiente sino el tamaño de las mismas. Esto me significó un casto superior

Es un problema para lo que no rentamos autos con frecuencia todo el tma de los SEGUROS. yo contraté este asumiendo que todos los seguros estaban incluidos pero el de LIABILITY no estaba y lo que me dijeron en mostrador es que es el mas importante - costo ADICIONAL. deberian incluirlo o hacer referencia a que esto es obligatorio y que recomiendan contratarlo. Tuve que contratar el menor (supuestamente de $18.50 usd diarios