Good service

Good service

The staff had a good attitude, and there was no need to queue for both pick-up and drop-off. However, some improvements are needed: First, they didn't speak any English, not even basic phrases; second, they were not very familiar with the procedures, and mistakenly treated a prepaid order as a pay-on-spot order, but luckily I had a printed copy of my reservation to avoid being charged twice; third, there was no receipt after returning the car, and I confirmed multiple times that there was indeed no receipt to be given.

Pickup was very fast!

Service counter ask us to fill up where we going and where we staying, knowing that, they do not offer any highway or toll package that we could save half of the toll fee (we saw it in the notice board at the rest area), even the office don’t have such notice too. Moreover, they do not even ask if I need a ETC (smart Toll card) until I asked for it. Pick up office need to improve. Whereas at the drop off office at Hakata station, was very good and the staffs are very kind.

Overall good. More promotion would be greatly appreciated. Just one comment, when I use the app, trying to login, an authorised email will be sent, but when I click to it, it don’t link to the app at all. Till now, my app unable to login my account.