Sometime received car with excellent condition

It was hard to find after landing, the guide could be sent in advance via WeChat

Professional and easygoing staff

Efficient

Good

Great staff courteous and helpful. Only suggestion I would make is work on your maps and instructions for pick up and drop off. I have rented twice now with them and both times I have had to call the office to find both pick-up and drop off locations in Car Park D! For drop off, for example, there are two entrances to 'D'. One is marked D the other isn't but has Car Rental returns over the entrance. The problem is that you pass the one marked D first and so immediately turn in. There is no way in or out once you are on the ramp!

I didn't see price drop in action but the booking experience was very simple with good email follow-up and the car was there as promised so all good in my book.

The staff at Paradise KLIA T1 is always very polite and friendly. Very professional and efficient. It's a breeze to get car and return without any hassle. My favourite car rental company