Good experience with an upgrade

Picked up the car at Munich Airport in Germany. The instructions differed slightly from what we found online, which was confusing. Asked at the information desk and then saw the signs. Took a number, waited in line, showed our documents, and were done very quickly.

Picked up the car at midnight, service was good. However, the oil light came on and they were out of spare oil, so we had to go to a gas station to add oil. Fortunately, we insisted that they come with us, and it took visits to two gas stations to find oil. Speaking English didn't work well in the German-speaking region. Schengen area at midnight, not easy.

After returning the car in Munich and boarding the train to Frankfurt, I realized that I hadn't returned the keys. I proactively called to ask if I should send them back via DHL from Frankfurt or return them to Europcar at Frankfurt Airport. After a while, the branch called back, insisting that I must come back immediately and take full responsibility for any consequences. I explained that I had an international flight connection and couldn't just jump off the train. They kept insisting that I return immediately or face huge fines.

excellent

Unfortunately the vehicle that I originally booked was not available. I was offered a vehicle in the same class, but that was a matter of opinion, as I was unable to get all my bags in. After going all the way back to the desk to complain, I was offered a suitable vehicle that would fit my needs.