The service attitude was cold and impatient. When I mentioned that I didn't want to buy insurance, they tried to trick me into hidden charges and pushed me to buy their fuel service which cost over 70 euros. It's a rip-off.
The store is very small and shares space with other companies. There were many people, and you need to be patient while waiting. We had an appointment to pick up the car at 10:30, but ended up waiting for an hour before getting the car.
The staff kept trying to upsell their own insurance and fuel packages multiple times after we refused. It was a bit annoying. The English level of the staff in Spain was not very good, making the overall car rental experience less pleasant than in the US and Australia.
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