The service attitude was cold and impatient. When I mentioned that I didn't want to buy insurance, they tried to trick me into hidden charges and pushed me to buy their fuel service which cost over 70 euros. It's a rip-off.

Picked up the car at 8:00, but nobody was at work until 8:15, and there was only one African American woman with a very poor attitude.

The queue was extremely long. Although I had already paid the full rental amount on the platform, I was charged an additional 100 euros at the store, plus a 65-euro service tax for services that were never provided. It's been nearly a month and I still don't understand what happened. The staff's English is very poor, and the extra charges were taken without explanation. Absolutely a terrible experience!

When I rented the car previously, I was told I could pick it up directly with the order, but at pickup, I was informed that I had to pay over a hundred euros as a pickup fee!

Nothing special, similar to car rental branches in other countries.