Both pick-up and drop-off were efficient. At drop-off, there was company staff in the parking lot to collect the car, with no unnecessary inspections. It's convenient and hassle-free.

The car was relatively new with only 37,000 kilometers on it, a two-door Corolla. It was easy to drive the whole way, and the lane assist and backup camera were great.

Good

We booked a Prado model on the website, but the rental company couldn't provide it at the store and couldn't offer a car of the same class. We had to settle for a Chevrolet or a five-seater Toyota RAV4. Although they offered compensation by allowing us to return the car without a full tank of gas, we didn't think this was an equivalent compensation for the following reasons: On the day we arrived, three groups of Chinese customers had also booked the Prado model, but none of them got the car. We suspect the company lowers the price of the Prado to attract bookings but then claims it's unavailable upon arrival, offering lower-class cars instead without equivalent compensation. If we had booked the RAV4 earlier, we wouldn't have chosen this rental company because other companies are obviously cheaper. The rental platform said the company quotes the same price for these two models, but anyone who understands can see that these two cars can't be priced the same.

The service was excellent. With the order, the procedures were completed within about 10 minutes; the vehicle was very new with just over 18,000 kilometers; returning the car was also very convenient. As soon as I parked and unloaded my luggage, an employee came to inspect the vehicle and printed the receipt on the spot. Had I known returning the car was this easy, I wouldn't have arrived at the airport so early.