Good

The car provided was a local model, not the Highlander we booked. The rental office insisted it was the same model, but the interior space was noticeably smaller, similar to a RAV4. Fuel consumption was about 30% higher than the Highlander.

When picking up the car, we were asked a question by a guy who realized we were Chinese. He kept a stern face throughout and didn't want to communicate with us! Although they clearly stated an extra driver would cost 25, they actually deducted the entire 100 pre-authorization! When we asked Zuzuche to check, they replied it was because we picked up the car a day earlier, just one day! The plane arrived early, so we picked up the car at 7:00 instead of the planned 7:30. If extra charges were necessary, they should have informed us in advance.

The rental process was too slow. It took about an hour and a half to queue up and almost over two hours to get the car at Christchurch Airport.

Big company, great reputation!